FITsociety is growing fast. We build software for personal trainers, coaches and fitness entrepreneurs that helps them guide their clients better through their own app and a complete online platform. Think training plans, nutrition plans, customer management, payments, planning, progress and direct communication.
Because more and more customers work with FITsociety, we are looking for someone who enjoys truly helping our customers. Not as standard customer service, but as someone who understands what customers want to achieve, answers questions quickly and clearly, and actively thinks along about how we can make our software even better.
What will you do?
As a Customer Support Hero, you are an important point of contact for our customers. You help personal trainers, coaches and fitness companies with questions about the software, guide new customers through onboarding and make sure they can get started well quickly.
Much of the contact happens via chat, but sometimes you also contact people by phone when that is faster or works better. You look along with customers, think along about their situation and help them use the right features within FITsociety.
You are also an important internal link. Every day you hear where customers get stuck, which features could be clearer and where there are opportunities to improve the platform. You take those insights back to the team.
Your tasks include
- Answering customer questions via chat, email and phone.
- Guiding new customers during onboarding.
- Looking into customer accounts and helping practically with settings and workflows.
- Explaining features such as the coaching app, training plans, nutrition plans, calendar, payments, customer management, progress and communication.
- Spotting where customers get stuck and translating this into clear feedback for the team.
- Thinking along about better support processes, guides and explanations inside the software.
- Actively contributing to a better customer experience.
Who are we looking for?
We are looking for someone who enjoys helping customers, stays calm with questions and gets energy from making software understandable. You do not have to be a developer, but you should enjoy diving into an online platform and understanding how things work.
- You are a strong communicator and can explain things clearly.
- You think from the customer's perspective and enjoy solving problems.
- You are comfortable with software and digital tools.
- You can work independently, but also switch quickly with colleagues.
- You enjoy guiding customers and giving them confidence.
- You can translate customer feedback into concrete improvement points.
- An affinity with fitness, coaching or health is a plus.
What do we offer?
- A role of 20 to 40 hours per week, depending on what suits you.
- Working at a growing, innovative software startup in fitness and coaching.
- Plenty of room to think along about support, onboarding and product improvement.
- Direct contact with customers and influence on how they experience FITsociety.
- An office base in Velserbroek, with working from home by agreement.
- A small team with short lines and plenty of room for your own initiative.
Good to know
This role is not fully remote. We think it is important to work together at the office regularly, switch quickly and stay close to our customers' needs. Working from home is certainly possible, but always by agreement.
Apply
Would you like to help customers grow with FITsociety and help build a platform that is developing rapidly? Send your motivation and CV to [email protected].